Contact Us: General Information
We are always happy to hear from those we serve as part of the nation’s central bank. Below are answers to some frequently asked questions.
Frauds and Scams
The Federal Reserve regularly monitors fraudulent solicitations and communications that purport to be made with the approval or involvement of the Federal Reserve or Federal Reserve officials. The Board of Governors website has more information.
One common hoax asserts that the Federal Reserve maintains accounts for individuals that are tied to the individual's Social Security number, and that individuals can access these accounts to pay bills and obtain money. These claims are false. Read more on the Board of Governors website.
To learn more about careers at the Dallas Fed, read FAQs or apply for an open position, visit our Careers page.
Problem with a Bank or Financial Institution
The Federal Reserve System has established a centralized Consumer Help Center to help with your concern. Please contact the Federal Reserve Consumer Help Center at 888-851-1920 or ConsumerHelp@FederalReserve.gov.
Doing Business with the Dallas Fed
Visit our procurement page to learn more about doing business with the Dallas Fed.
The Federal Reserve Bank of Dallas provides speakers, as scheduling permits, to public groups, nonprofits, trade associations, municipalities and other community groups. Request a speaker.
The Bureau of Engraving and Printing redeems mutilated currency as a free public service. Read more on the BEP website.
Cash, Savings Bonds and Treasury Services
The Federal Reserve does not provide currency and coin directly to the public. If you have a question about savings bonds or Treasury securities, visit the TreasuryDirect website.
Still have a question?
Please contact us and we will get back to you promptly.